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Our experience with Simonik began with Chris’ in-person consultation to estimate the weight and cost, a meeting which was totally more satisfactory than the phone and virtual experiences with other companies. When Robin and Saleem arrived on Packing Day, I confided that I was nervous about the process, but they reassured us with, “That’s why we’re here, so YOU don’t have to worry.” When the big orange truck pulled into view on Loading Day, the emotions we’d managed for weeks to keep in check finally surfaced, so by the time Bubba, BJ, and Tyrone reached the front door, they greeted a tearfully apologetic homeowner. But as was the packing team, they were calm, professional, and efficient. We were grateful to be in good hands, and we have every reason to expect the same when our “stuff” leaves storage and is shipped to our new hometown.
I felt that the office staff could have informed me better about what to expect, as I needed to keep on calling for clarification. But to their credit, each of the several people I spoke to always called me back, and when one couldn't answer my question, referred me to someone else to call. The BEST was when Delivery Day was approaching, they set up contact between the driver and me so that we were able to narrow down a 6-day "delivery spread" to within minutes of the Big Orange Truck's arrival. Compliments to the driver and his team who traveled with our goods from the warehouse to our new "hometown." Frank, Jesse, and Joe worked smoothly and efficiently to unload our possessions from the truck into the designated space. MOST impressive was how driver Frank navigated that huge orange 18-wheeler around what looked like impossibly tight corners and narrow driveways, but he finessed it. Bravo, Frank!
Simonik helped me move some of my elderly parents furniture to storage last week. I can't thank or praise them enough to make it an accurate portrayal of my gratitude. Travis & Mekhi were efficient, supportive, innovative and most importantly, kind. My parents suffer with severe dementia and depression so the state of their apartment is overwhelming for most. I let Travis and Mekhi know the situation so that when I'd spontaneously burst into tears, they'd know it wasn't related to the move. They were so empathetic and kept me smiling and sane through a very emotional day. They even conversed with my 75 year old father, asking HIM for his knowledge of how to disassemble some of the older pieces. Most people dismiss people like my Dad. Not only did they include him in the process, they gave him the respect and kindness he needed on a very difficult day. My father was on cloud 9 that these two gentlemen talked to him because it had been so long since someone apart from me cared what he had to say. He felt useful for the first time in a long time. Delivery to storage was great as well. Everything was compacted well into a small area so that I could just rest after and process emotions. Travis & Mekhi did a heck of a lot more than move furniture. They moved hearts and carried them with the utmost care. I can't imagine myself using or recommending any other movers in the future. Special thanks to Chris as well for setting up the logistics ahead of time and really understanding
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